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Environment (Sandbox, Gateway)

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Photo of Thuy Nguyen
Incorrect account information when resetting password for Production app
Finally, I was able to publish my app to Production. However how many times I tried, I got the same error "Incorrect account information....
  • 1 me too
  • 2 replies
  • Problem
Photo of Tony Abott
Ringout Flow notifications (WEBHOOKs) and Second leg start connected without connecting the first leg.
1. When we call RingOut API, it gets connected to second leg directly even when the 'PlayPrompt' is set to true and the first legged numb...
  • 1 me too
  • 1 reply
  • Question
Photo of Kevin Heuple
Connecting API to Report page
I'm creating a basic API to pull our call logs to a csv. Easy enough except I'm trying to match the format. Right now the call log API ex...
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  • 2 replies
  • Question
Photo of jack smith
In order to call this API endpoint, user needs to have [OutboundFaxes] permission for requested resource.
Hello All,                I am trying to send the FAX. I am using the following API endpoint to send  FAX: https://platform.devtest.rin...
  • 1 me too
  • 2 replies
  • Question
Photo of Joe T
Sandbox call recordings not saving
My overall goal is to call someone in the sandbox, then record the call with *9, and then retrieve the recording thru the REST API.  T...
  • 1 me too
  • 3 replies
  • Problem
  • Solved
Photo of Thuy Nguyen
Stuck at "Setup Password for Sandbox Account"
Hi all, I was going through the Setup wizard in developers.ringcentral.com in order to call REST APIs. However I was stuck at step "Setu...
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  • 2 replies
  • Question
Photo of Thuy Nguyen
User needs to have [OrganizeConference] permission for requested resource.
When calling this API "https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~/conferencing?access_token=token", I go...
  • 1 me too
  • 4 replies
  • Problem
Photo of Gordon Hu
RingCentral Salesforce Integration Idea - Premium Support Line
Hello everyone, We are thinking of spin up a new phone number for VIP customers. We use Salesfore internally. We would like to see if th...
  • 1 me too
  • 0 replies
  • Idea
Photo of soujanyanaganuri
Setting up puppet directory environment in puppet
I am learning puppet but I stuck with one problem. I have a Puppet installation with one Puppet master and one Puppet agent, and I am usi...
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  • 1 reply
  • Question
Photo of Jareth Thomas
Vtiger Integration
Within my CRM which is called Vtiger there is built in PBXManager. It requires some information to connect  I would like to integrate ...
  • 3 me toos
  • 8 replies
  • Question
  • Answered
Photo of Ashok kumar
How to add Permissions of Read Call Log in production if not added during graduation requirement and sandbox testing?
 How to add Permissions of Read Call Log in production if not added during sandbox  testing.would we need to suspend the app? and would w...
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  • 2 replies
  • Question
Photo of Ashok kumar
Not allowed subscribe for missed calls of another extension
We are working on Ringcentral push notification app and now it is in production mode. We need to read other extensions missed call even...
  • 1 me too
  • 2 replies
  • Question
Photo of Admin (CC) RPS
how to add phone numbers to users and department in Sandbox?
I am unable to add department number and Phone numbers to users and group in sand box, i have a existing ringcentral enterprise account w...
  • 1 me too
  • 2 replies
  • Problem
Photo of Admin (CC) RPS
How to get department id?
I am trying "Edit Call Queue Members", for this department ID is must. <br>i tried with extension id but not working,<img src="https://d2...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of salik latif
call recording
i am trying to add call recording  from sandbox enviroment but can't add any recording. Kindly sugguest any solution
  • 1 me too
  • 2 replies
  • Question
  • Answered