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Photo of Lee
Javascript SDK Issue with Internet Explorer logging in
So long story short as we can't use RingOut as a super admin with another users extensionID per this topic I downloaded the Javascript SD...
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  • 4 replies
  • Problem
Photo of Colin Calvert
When is "presenceStatus" ever "offline"?
For the purpose of explaining this I've got two extensions setup. Extension 101, with the id 378712345, is using a Polycom VVX-410 and ex...
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  • 5 replies
  • Question
Photo of ketan
select different outgoing number for sending fax for each app in developer account
We have multiple apps in developer account with below configuration and we need to associate each app with its own phone number so that w...
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  • 4 replies
  • Problem
Photo of Stephanie
SUB-412 when trying to create a webhook
I have successfully been able to get my token with the oauth2 process. From the developer account I have added the following scopes: Read...
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  • 5 replies
  • Problem
Photo of PHILIPS
Incoming phone calls are not creating tickets in Zendesk
We've been working with RingCentral for a little over 3 months. RingCentral has never created a new Zendesk ticket when an incoming call ...
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  • 2 replies
  • Problem
Photo of Marciano Garza
What about getting a transcript of SMS conversations?
We have recetly moved over to Ring Central and have found that it really does do alot of things, just not fully realized as it could be. ...
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  • 1 reply
  • Idea
Photo of John Clarke
Looking for an API within ring central to use with Pipelinedeals
we are using a program basically like a CRM called pipelinedeals.com.  i am looking for an API to use with ring central to text directly ...
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  • 1 reply
  • Question
Photo of ksanders
Creating / Modifying Users and Extensions?
We'd like to integrate Ring Central with our user provisioning automation. In the Developing with RingCentral documentation it talks abou...
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  • 7 replies
  • Question
Photo of SVRS DEV
Need Authorization Help
I'm trying to help my developer and he needs an example of some sort. We are currently using the authorization flow method for retrievi...
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  • 2 replies
  • Question
Photo of salik latif
call recording
i am trying to add call recording  from sandbox enviroment but can't add any recording. Kindly sugguest any solution
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  • 1 reply
  • Question
Photo of Brandon Hein
Can you call the RC Listen/Whisper feature using the Ring Out Api Call?
Can you call the *804 (or whatever the number is... I can't remember off the top of my head) with the extension that follows on a Ring ou...
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  • 0 replies
  • Question
Photo of Zareef Hussain
How to get call answered time?
I am trying to get call answered time in a live call but can't seem to find API for it. The scenario is when a user calls I want to get...
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  • 3 replies
  • Question
Photo of Matthew Aster
APi can only access my own calls
We are using Zapier, with one of our RingCentral accounts it works flawlessly to get call recordings and push them to S3. On another acco...
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  • 2 replies
  • Problem
Photo of Christina Kimball
bntouch integration through API not working
Unable to connect with and authenticate through the API. I receive a message that my email does not exist in RingCentral. Does Public API...
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  • 2 replies
  • Problem
Photo of VB
When you receive a 429 - Too Many Requests, here is what you should do
{ "errorCode": "CMN-301", "message": "Request rate exceeded", "errors": [ { "errorCode": "CMN-301", "message":...
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  • 3 replies
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