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Photo of Jason
Resource for parameter [extensionId] is not found - SMS Send - With Password Flow
Body Response: { "errorCode" : "CMN-102", "message" : "Resource for parameter [extensionId] is not found", "errors" : [ { "errorCode" :...
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  • 2 replies
  • Problem
Photo of Aaron Jistel
Api requests not showing in sandbox api calls
My api requests are not showing in the sanbox api calls website. The api requests are successfull and does return a correct response. bu...
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  • 13 replies
  • Problem
  • Solved
Photo of Matt Spinks
Can I see the call recording duration from the call record?
I'm working on a requirement for a customer, and I need to find calls in the call log where the recording duration is > 60 seconds. Withi...
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  • 1 reply
  • Question
Photo of VB
Is there a difference between the Call-Recording Duration and Actual Call Duration?
Why is there a difference between the Call-recording duration and actual Call Duration reported in the call log? or Why don't I see a rec...
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  • 1 reply
  • Article
Photo of Jason
Parameter [prompt] value is invalid
I am attempting integrate a program with Authorization Code Flow using cURL; I use Coldfusion, so I have adapted my code based the docume...
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  • 13 replies
  • Problem
Photo of Jeroen Couwenberg
Sandbox with RingCentral webphone: dial out free?
Hi, I want to test the RingCentral WebPhone: https://github.com/ringcentral/ringcentral-web-phone If you follow the link then you will f...
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  • 2 replies
  • Question
Photo of alec dorfman
OAU-233 error during app authorization
During authorization our production app "RingCentral Monitor for YAPI 1.2" is getting  OAU-233:The client doesn't support user's brand  ...
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  • 2 replies
  • Question
Photo of sarahjohn
Need to set Caller ID with area code matching using RingCentral WebRTC
After asking and trying things out I figured out the following: (1) Assigning Caller ID (CLID) Phone Numbers To load multiple CLID phone...
  • 2 me toos
  • 0 replies
  • Idea
Photo of Sterling Staffing Solutions
Fax API Unknown Errors
Our developer created a FAX API through RingCentral that allows us to auto fax invoices with attachments.  For some reason, we are gettin...
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  • 2 replies
  • Problem
Photo of Stan Katsyuk
RingCentral dashboard API - How to get Queue Monitor and Service Level data
Hello, I was wondering if anyone knows where to get the API for the RingCentral Live Reports feature:  I would like to get the followin...
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  • 3 replies
  • Question
Photo of Engineering API Access
Get user call log record startTime incorrect format
https://developer.ringcentral.com/api-docs/latest/index.html#!#RefUserCallLog.html states for the startTime "The call start datetime in I...
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  • 2 replies
  • Problem
Photo of Andy Haas
Subscription for entire company presence data
I currently have set up a poll from RC to get the presence data every 20 seconds. Currently we are running into issues. I am moving over ...
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  • 4 replies
  • Question
Photo of Spring IT
Requesting presence for all extensions always returns "Offline"
I am needing to pull all presence details for all extensions, and according to the documentation, I should be able to do this without pro...
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  • 3 replies
  • Question
  • Answered
Photo of UCHost
VINSolutions
I'm looking to see if anyone has integrated with VINSolution's CRM? Also any feedback on it's performance or stability would be appreciat...
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  • 0 replies
  • Question
Photo of M. G.
Smiley / Text equivalent in Glip
When we add a smiley to Glip and get the message from a webhook/API, the smileys are transformed in text to something like :smiley_happy:...
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  • 2 replies
  • Question