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Photo of AK
How can i add new permissions to an app which is already in Production ?
RingCentral does not modify applications which have already been approved for Production access. Please read the directions provided belo...
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  • 3 replies
  • Question
  • Answered
Photo of API Extension DO NOT DELETE
PHP SDK cannot create new contacts
We are using PHP SDK to import contacts to RingCentral. The import was working fine, but recently it fails to add a new contact.When I tr...
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  • 2 replies
  • Problem
Photo of Global IT API
Making a call to the sandbox from softphone
Hello, I have my sandbox setup and I have 2 users the admin and a test user.  How do I make a call to my test user in the sandbox from th...
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  • 2 replies
  • Question
Photo of Will Jensen
Error sending SMS from a different extension
When trying to send an SMS message from a different extension I get the following err:{  "errorCode" : "FeatureNotAvailable",  "message" ...
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  • 1 reply
  • Problem
Photo of Arnold Mo
Can I subscript to other extension's SMS event?
I have an urgent question about subscript to SMS message-store event. If I am an administrator, can I subscript to other extension's SMS ...
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  • 2 replies
  • Question
Photo of Jonathan Lloyd
Rate limit impact on access and refresh tokens?
Hello, We occasionally see 429 responses due to our batching of status checks against the RC REST API.  If we receive a 429, but then co...
  • 2 me toos
  • 1 reply
  • Question
Photo of sharmilan A
Not getting fromNumber for inbound calls with using Developer Account
I am using the embeddable widget to integrate CRM. For InBound calls, We are getting undefined for `fromNumber` and also getting only ext...
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  • 3 replies
  • Question
Photo of Global IT API
Call logs ExtensionCallLogResponse to datatable
Hello All,I am using C# language and using the ringcentrals c# nuget package.I am currently retuning Inbound call using:ExtensionCallLogR...
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  • 1 reply
  • Question
Photo of Matt Spinks
Company level message events
I'm setting up an event handler to handle new message creation events for all extensions. I'm finding the documentation to not be as spec...
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  • 3 replies
  • Question
Photo of Justin Nguyen
Message status
When I send SMS, I can get the message status as Queued, Sent, SendingFailed, Delivered,  DeliveryFailed, Received. I want to know, how t...
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  • 1 reply
  • Question
Photo of suganthavanan t
How to integrate NetSuite to RingCentral?
How to integrate NetSuite to RingCentral? I Need Explanation in detail.
  • 2 me toos
  • 4 replies
  • Question
  • Answered
Photo of Jonathan Bellamy
FaxOut API stopped
We have been using the FaxOut API (at //service.ringcentral.com/faxapi.asp) for several years and it stopped working as of yesterday. Wha...
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  • 2 replies
  • Problem
Photo of mauro sanchez
How to open browser when i get call?
how do i start adding code to my app?
  • 1 me too
  • 3 replies
  • Question
Photo of Alan
incoming fax shows partial receive status and faxing is very slow
I am using the C sharp client sdk to send faxes through the production environment. Everything seems to be working as it should, except w...
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  • 2 replies
  • Problem
Photo of Nibu Eapen
How long the the messages will be stored in ringcentral?
How long the messages will stored at RingCentral. Inboud SMS Fax Voice..etc
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  • 1 reply
  • Question