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Photo of IT Admin
C# SDK Cannot Authorize - Bad Request
Private App AuthorizationPlatform Type: Server/BOT (plan to surface MS BOT Framework in Glip)Permissions: Glip, Read Contacts, Read Messa...
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  • 0 replies
  • Problem
Photo of Nibu Eapen
Auth exception: Refresh token has expired
Everything was working fine and It started throwing following error after I made a mistake. I have passed wrong appKey onetime. But not w...
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  • 0 replies
  • Question
Photo of David Southern
master in legs in sdk
I'm trying to find the 'master' flag in the C# sdk for the call log record 'leg' subtype, but I'm not seeing it.  Am I just blind, or has...
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  • 6 replies
  • Question
Photo of David Southern
When in the call is a record logged
This is more of an academic question.  I the lifetime of a call, when will it appear in the CallLogRecord?  If I were to access the call ...
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  • 2 replies
  • Question
Photo of Jeff Stevens
Salesforce - log a call - want to add disposition
On the salesforce log a call window (the window that is installed as part of the RingCentral app that is installed in a Salesforce org) -...
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  • 11 replies
  • Question
  • Answered
Photo of Tiago Montes
Call activity event: Inbound Caller ID international prefix wrong?
Hi, While tracking call events via detailed presence subscriptions, we're observing unexpected international caller prefixes in calls di...
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  • 2 replies
  • Question
Photo of Ee Shan Sim
How can I get my App enabled for multiple Brands?
We are getting an error when a non-US user tries to authorize against our client. Error message is OAU-233: The client doesn't support us...
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  • 1 reply
  • Problem
Photo of Tiago Montes
Remote Call Control Permissions: "VoIP Calling" vs "TelephonySessions"
Hi, I'm the product manager and lead developer for Promptar, a product integrating phone systems and applications like CRMs, ERPs, etc.We...
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  • 2 replies
  • Question
Photo of Alan Kimelman MD
"message" : "Parameter [to] value is invalid" in curl fax
When I attempt to curl with: curl -i "https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/fax";  -H "Accept: application/...
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  • 1 reply
  • Question
Photo of Sidney Sokoloff
Salesforce- Logs everything as a task! Please help.
Hello. I have properly implemented the Salesforce integration. When I log notes from a call it logs as a task, and this is a problem as ...
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  • 3 replies
  • Question
Photo of VB
Generating Access token and refresh token and efficiently using them
Most of the developers come across the issue of how to handle access token and refresh token renewal process. Here is an efficient way of...
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  • 1 reply
  • Article
Photo of Gregory Ewing
Encrypting RingCentral SMS messages to external mobile devices
I want to know whether RingCentral has plans or is aware if a way to encrypt messages that travel to/from external mobile devices.  This ...
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  • 2 replies
  • Idea
Photo of sharmilan A
Embeddable widget mostly not loaded the telephone number, when clicking the CRM contact tp number
When click on the phone number anywhere on the website should load the tp number in the widget. But it works for some time and often not ...
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  • 1 reply
  • Idea
Photo of sharmilan A
Embeddable widget Inbound call callback text message not send to the caller
In the Embeddable widget, there is a facility to send a message as a callback message for Inbound calls. but caller not getting any message.
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  • 3 replies
  • Problem
Photo of sharmilan A
how to add creational of third party CRM contacts search into embeddable widget
I want to include the contact search and display contact name via a search through the embeddable widget.There is a way like following, b...
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  • 1 reply
  • Idea