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Admin & Credentials

Conversations

Conversations 1 - 15 of 82
Photo of Alex Desrosiers
APP - SMS Python - Sending From Different Phone Numbers
Hi,I'm making a script to send SMS using the developper APP api. Currently, im able to send SMS with it and i got it in "Production" and ...
  • 2 me toos
  • 3 replies
  • Question
Photo of Rick Smith
Can RingCentral work with Goldmine CRM?
Hello, We use Goldmine CRM and would like to use RingCentral with it to make calls out of GoldMine, I believe this can be done by setting...
  • 1 me too
  • 2 replies
  • Question
Photo of Nibu Eapen
Auth exception: Refresh token has expired
Everything was working fine and It started throwing following error after I made a mistake. I have passed wrong appKey onetime. But not w...
  • 1 me too
  • 1 reply
  • Question
Photo of Admin
Mapping in call duration from Salesforce report to Lead record in salesforce.
I would like to know how can we pull call duration detail from saleforce report to lead record?
  • 1 me too
  • 0 replies
  • Question
Photo of Gina Marques
RC Logging Type field in Salesforce - how does this get populated
We recently added the RC app into our Salesforce instance.  There is a custom field titled RC Logging Type that was installed and I am tr...
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  • 2 replies
  • Question
Photo of Sidney Sokoloff
Salesforce- Logs everything as a task! Please help.
Hello. I have properly implemented the Salesforce integration. When I log notes from a call it logs as a task, and this is a problem as ...
  • 1 me too
  • 3 replies
  • Question
Photo of Bala Koppella
How to remove 'RC Logging type' and 'Key' field from the layout of the ring central sofphone app in my salesforce instance?
I was trying to remove the 'RC Logging type' and 'Key' field from the layout of the Ringcentral softphone app on my salesforce instance. ...
  • 1 me too
  • 1 reply
  • Question
Photo of Tristan Brooks
Redirect URIs do not match - WebRTC JS Demo
I'm a new developer, so please bear with me, but I'm trying to spin up the demo and I get an error response the the Redirect URIs don't m...
  • 1 me too
  • 1 reply
  • Question
Photo of Allan Farinas
TokenInvalid: OAU-213 (Token not found)
I have an application that downloads recordings using the ruby sdk. I am unable to download any recordings and get an error: OAU-213 (Tok...
  • 1 me too
  • 2 replies
  • Question
Photo of AK
How can i add new permissions to an app which is already in Production ?
RingCentral does not modify applications which have already been approved for Production access. Please read the directions provided belo...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Arnold Mo
Can I subscript to other extension's SMS event?
I have an urgent question about subscript to SMS message-store event. If I am an administrator, can I subscript to other extension's SMS ...
  • 1 me too
  • 2 replies
  • Question
Photo of sharmilan A
Not getting fromNumber for inbound calls with using Developer Account
I am using the embeddable widget to integrate CRM. For InBound calls, We are getting undefined for `fromNumber` and also getting only ext...
  • 1 me too
  • 3 replies
  • Question
Photo of suganthavanan t
How to integrate NetSuite to RingCentral?
How to integrate NetSuite to RingCentral? I Need Explanation in detail.
  • 2 me toos
  • 4 replies
  • Question
  • Answered
Photo of Nibu Eapen
Read Webhook response
I have created presence subscription using WebHook . And the WebHook is initiating when the availability is being changed. But I don't kn...
  • 1 me too
  • 1 reply
  • Question
Photo of Khuzaima Hussain
Abandon statistic on Dashboard
An important metric monitored by my customers' is the 'number of abandons' per day. Is there a way to view the "total number of abandons"...
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  • 1 reply
  • Question